Returns, Refunds and Exchanges Policy

How To Return an Item

You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email enquiries@cockburnstearooms.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:

Cockburnís Tea Rooms Ltd
Knockhundred Market
Knockhundred Row
Midhurst
West Sussex
GU29 9DQ
United Kingdom

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include all food items including confectionary.

Exchanges (Clothing)

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express)
Paypal
Cash in store