Returns, Refunds and Exchanges Policy
How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Cockburnís Tea Rooms Ltd
43 High Street
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened. These include all food items including confectionary.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Cash in store