Delivery Information
Returns, Refunds and Exchanges Policy
How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
1. Please email enquiries@cockburnstearooms.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Cockburn’s Tea Rooms Ltd
43 High Street
Arundel
West Sussex
BN18 9AG
United Kingdom
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include all food items including confectionary.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Paypal
Cash in store
How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
1. Please email enquiries@cockburnstearooms.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Cockburn’s Tea Rooms Ltd
43 High Street
Arundel
West Sussex
BN18 9AG
United Kingdom
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include all food items including confectionary.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Paypal
Cash in store